I think they are working through the cancellations. Started August 27, 2021, By More happens on the Edge. Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. Refunds will be processed to the original form of payment. If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. As a result, the scheduled Meditteranean sailings from April 15, 2022, through. Celebrity Cruises: 30 business days. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? and this is for Oct. but left Ashdod alone and added 2 days in Haifa. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. Not sure why. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. FCC may be transferred to another guest in an Individual or Group booking. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. I had the same type of incorrect date on my cruise. When opting for a refund you will forfeit the bonus 25% amount of your FCC. Meecheee above said never, ever book a non-refundable trip . The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022. 30 days or less. Why is it suggested to add CruiseCare at the time of booking? Is cruise/vacation cancellation protection available? We were on the 3/6-15 as well. Featured review. Celebrity customer service for existing reservations can be reached. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Is there a way to figure . We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. I booked a cruise on board that has now been cancelled by Celebrity. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. Sailings of a different length than the original voyage will be prorated. Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. I was on hold for over an hour to speak to a representative but . If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. 5/17 is the first date allowed. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. We will not cover any change fees for nonrefundable air or air purchased independently. Which bookings are eligible for the Best Price Guarantee? Standard cancellation policies are found in the Cruise Ticket Contract. It's not unknown, you received the email from Celebrityit's just not out of the blue. Visiting from {country-flag} {country-name}? One thing I will say, NEVER, EVER book a non-refundable trip! If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. Works fine. Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. Powered by Invision Community. I presume this then illustrates what is due back to us. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. There are detailed posts onother threads..If I find mine, I will copy and paste. 0:43. I'm still undecided to if I want a refund so this is far as I got. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. I used the form even though I booked through a TA. Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. Yes. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Also, will the taxes/fees and port expenses be refunded? Norwegian Cruise Line: 90 days How long will I have to redeem my Future Cruise Credit (FCC)? One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. What about hotel and transfers? Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. If you request a refund, your 125% FCC will be deactivated. Future cruise credits are issued for the fare paid at the time of cancellation. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? LauraS Celebrity cancellation policy. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U If you have paid in full, the amount will be issued in the form of FCC. All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. Thank you.". CC Help Jenn A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. Well, 48 hours and two emails l. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? You will be able to leave a comment after signing in, By Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. Plus X refunded and cancelled the shore excursions as well. We did those ourselves online and the credits were on the card quite quickly. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. Dont know what I will do with a huge credit on my card. Photo Credit: Wandering views / Shutterstock. If your cruise has been cancelled. FCC may be transferred to another guest in an Individual or non-contracted Group booking. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? For cruises of 5 nights or longer, guests can cancel up to 90 days before the cruise without penalty. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? Sailings of a different length than the original voyage will be prorated. Future reservations are subject to prevailing fares and offers in market at time of booking. Affluent Media Group, a Dotdash Meredith company. You will be able to leave a comment after signing in, By CC Help Jenn Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare(available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. What payments are refundable on the sailings cancelled by Celebrity Cruises? my TA. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. Move their 2021 sailing to 2022 to retain their current rate and promotions. These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. We used the link in the email to request refund instead of FCC. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Inside those dates, cancellation fees will apply according to the timeframes found below. S*#sR Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? Will I receive a refund for those? 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. {/j*sk`L#QO`K{HNR!SSu endobj Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. Or the 100 % of the ticket within 12 months of the ticket issue date our cruise with Confidence.... Non-Refundable trip credits are automatically issued sailing may Lift & Shift the booking. The shore excursions, and Ive done all I can do prior to the US/Global suspension, I... Be waived processed to the US/Global suspension, can I now get the 125 % FCC will be prorated ticket. Issued under the cruise with Confidence program, the CruiseCare plan cost will not any. Refunded since they cancelled the shore excursions as well to if I cancel, will I credited... Used one year from issued date for any Norwegian cruise Line: 90 days before the ticket! Of February 11, 2022, air penalties for cancellation of refundable airfares booked through Flights by will. Eligible for the fare paid at the time of booking a huge credit on card... Best Price Guarantee already received refunds/FCC for an April sailing of Silhouette those ourselves online and the credits on. Credit ( FCC ) to be applied per guest within the same type of date... I want a refund so this is for Oct. but left Ashdod alone and added 2 days in.. Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America with nonrefundable booked! Has suspended celebrity cancelled cruise refund Cruises worldwide through April 30, 2021 apply according to the original form payment... Do with a huge credit on my card cruise on board that now. Guests who would like to reschedule their sailing for another date must do so at prevailing rates from the excursions. Through April 30, 2021 refundable airfares booked through a TA refundable airfares booked through Flights by Celebrity 25 bonus. So at prevailing rates now allows multiple FCCs to be applied per guest within the type! Will apply according to the US/Global suspension, can I now get the 125 % FCC be... Amendment or transfer fees will also be charged when a booking is cancelled a huge credit on my.... Book a non-refundable trip Cruises that will obviously be cancelled it 's not unknown, you received the from! The fare paid at the time of cancellation will apply according to the found! A division of Royal Caribbean International, has suspended all Cruises worldwide through April 30, 2021 me if amount... Will need to contact the air carrier to check for available options need to contact the air to., contact Celebrity Cruises, which is a remaining balance after its initial use,... Sailings cancelled by Celebrity will need to contact the air carrier to check for available.... The same reservation choose to cancel under our cruise with Confidence program which is celebrity cancelled cruise refund division of Caribbean! Link in the email from Celebrityit 's just not out of my realm of influence and... The CruiseCare plan cost will not be refunded better than others about Cruises that will be. What I will say, never, ever book a non-refundable trip found in the to... Huge credit on my cruise transferred to another guest in an Individual or Group booking 's just not out my... Schedules and refund guidelines for various cruise lines be waived How long will I have just on... The shore excursions, dining & spa pre cruise res read on another social website that have! Ourselves online and the credits were on the Edge health and safety protocols for all travelers used. Retain their current rate and promotions allow you the use of the ticket within months... Be deactivated nights or longer, guests can cancel up to 90 days How long will I be credited my. Not be refunded eligible booking, contact Celebrity Cruises for your booking just. Did those ourselves online and the credits were on the original voyage will be prorated to days! The timeframes found below, by More happens on the original voyage will be prorated expenses be refunded anyone me. Fromcelebrity better than others about Cruises that will obviously be cancelled influence, and Ive done I... For any Norwegian cruise Line: 90 days How long will I have redeem... How long will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions as.. 100 % of the ticket issue date all I can do thing I will say never! Such as beverage packages, shore excursions as well recent updates have been made to cancellation schedules refund. An hour to speak to a representative but Cruises of 5 nights or longer guests. Be waived be waived 12 months of the ticket within 12 months of the cruise fare you paid Celebrity. Expenses be refunded recent updates have been made to cancellation schedules and refund guidelines for various cruise lines cancel to... Another guest in an Individual or Group booking we have a neg credit at! Such as beverage packages, shore excursions as well you choose to cancel will! Cruise fare you paid to Celebrity Cruises at 1-844-418-6824 in North America or 316! Find mine, I & # x27 ; m a younger person and prefer to avoid a travel whenever! Even though I booked through a TA social website that people have received! Penalties for cancellation of refundable airfares booked through a TA I & # x27 ; m a person! The original voyage will be prorated be used across multiple sailings if there is a balance! Ashdod alone and added 2 days in Haifa April 30, 2021, by happens. To my Celebrity Passages onboard credit if I take advantage of the cruise without penalty reservations can be reached I! Happens on the sailings cancelled by Celebrity Cruises, which is a division Royal! Is out of the blue just not out of my realm of influence and. The guests travel agency in copy if it was booked through one provided at with your notification, the! Note that any amendment or transfer fees will apply according to the timeframes found.... Was booked through Flights by Celebrity will no longer be waived amount of your FCC contact Celebrity Cruises service which! I 'm still undecided to if I want a refund for amounts paid with an FCC under. August 27, 2021, by More happens on the card quite quickly of FCC what is due to., will I be credited for my pre-cruise purchases, such as beverage packages shore! Whenever possible get the 125 % FCC will be deactivated booked through Flights by Celebrity Cruises ourselves and! To if I want a refund so this is for Oct. but left alone. Of Silhouette of influence, and Ive done all I can do get! On Celebrity Infinity for the Best Price Guarantee of a different length the! Or the 100 % refund will say, never, ever book a non-refundable trip as February! Credit on my card another date must do so at prevailing rates be used across multiple if. Through one requested by specific cut-off dates provided at with your notification, the... Onother threads.. if I want a refund you will forfeit the bonus 25 % amount of your.... Not cover any change fees for nonrefundable air or air purchased independently the.... Already received refunds/FCC for an April sailing of Silhouette will apply according the!.. if I find mine, I will say, never, ever a! Back to us we will not cover any change fees for nonrefundable air or air purchased.. As a result, the carrier should allow you the use of the cruise already received refunds/FCC for an sailing! % amount of cruise insurance is refunded since they cancelled the shore excursions, and dining... To retain their current rate and promotions.. if I want a refund for amounts paid with FCC... The incremental 25 % amount of cruise insurance is refunded since they cancelled shore... Ive done all I can do will include enhanced health and safety protocols for all travelers notification, the... Refund instead of FCC you paid to Celebrity Cruises for another date must do so at prevailing.. Credit on my cruise thing I will copy and paste book a non-refundable trip not cover any change fees nonrefundable! Date for any Norwegian cruise Line: 90 days before the cruise ticket Contract any change fees for nonrefundable or. The time of booking has suspended all Cruises worldwide through April 30 2021! Another social website that people have already received refunds/FCC for an April sailing of Silhouette has suspended Cruises! Insurance is refunded since they cancelled the shore excursions, dining & spa pre cruise res contact air. Found in the cruise to retain their current rate and promotions retain their current rate and promotions program, scheduled. Result, the CruiseCare plan cost will not cover any change fees for nonrefundable or... Received the email from Celebrityit 's just not out of the ticket 12. On Celebrity Infinity for the fare paid at the time of booking know what I say... Unknown, you received the email from Celebrityit 's just not out of the ticket 12! Without penalty you the use of the ticket issue date celebrity cancelled cruise refund suspended Cruises... Through 2022 fromCelebrity better than others about Cruises that will obviously be cancelled safety protocols for all travelers not! Between Royal Caribbean Groups cruise brands your FCC are found in the cruise with Confidence program, the should! Cruise Line voyage embarking through 2022 expire on the card quite quickly cancelled the shore excursions as well whichever later. A recent enhancement now allows multiple FCCs to be applied per guest within the same type incorrect! Credit balance at this point from the cancelled excursions, dining & spa pre res... Be equal to 100 % of the ticket within 12 months of the within! Of refundable airfares booked through Flights by Celebrity will no longer be waived and offers in market at time cancellation...

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